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Refund | Terms & Conditions | Privacy

 


Please read this page carefully. You agree to be bound by these Terms and Conditions and Privacy Policy by using this web site.

 

Flowers
All of our flowers are intended solely for room decoration.


Orders

You can place an order on this website or by emailing us at hello@fleuri.com.au


Price
Our prices include GST

 

Payment
Credit Card ( Visa, Master Card, American Express), PayPal, Afterpay, Direct bank transfer ( hello@fleuri.com.au for more detail)

* Credit Card Security
We employ shopify payment ( www.shopify.com.au) for online payment with SSL. We will not be responsible for any damage and losses of customer's credit card.

 


Cancellations
Please contact us as soon as possible.
We will try our best to suit your request, but please understand that your order will be treated as a "Return" if you contact us after your order has been dispatched. We are sorry that we are not able to accept cancellation for custom orders. 


Returns
Customers satisfaction is our key focus. 
Our return policy is limited as flowers are natural products, but we will try to accept your returns if your order is
 1. online stocked item
 2. contact us within 24 hours receipt of delivery
 3. we can receive return items within 14 days by Australia Post
The customers have the responsibility to pack and send back the product to keep the original condition. Both way of the postage cost* will need to be paid by the customer.
* even if you are offered free or discounted shipping, we will claim actual postage by Australia Post

Our product is sensitive and fragile and is packaged in a way that supports the contents of the product. We won't be able to accept returns once it is out of the original condition. The product must be not damaged at all.
We will refund your money excluding actual delivery cost after confirmation of safety arrival.
We are sorry that we are not able to accept returns for custom orders. 


Postal Delay / Loss
Australia Post and Go Pepole are reliable forms of delivery, but if you do not receive your order within 7 working days after dispatch or on the day for local courier, please notify us via email at hello@fleuri.com.au with your order number. We will try our best to fix the problem.

* Australia Post may experience postal delay because of the current pandemic. more information here. 

 

Postal Damage I Incorrect Items
Please inspect your order upon reception and contact us within 24hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom Order Terms and Conditions

 

We carefully create your custom orders as we discussed and worked hard to finalise them to the best of our abilities. We share photos to customers before we dispatch if customer request. But please understand that we won't be able to accept large changes, cancellations, or returns for custom orders after finalisation. They are specially designed just for you. 

Thank you very much for your understanding of the nature of custom orders.

Advance order / pre-order Terms and Conditions
Advance order such as events and wedding et. require 50% non-refundable deposit. Full payment invoice will send out on 14 days before dispatch day and that is not refundable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 

 

Accuracy of colours
We try our best to represent the colours as close as possible on our website, but there will be differences between colour settings of different visual display units.


Title and Risk in goods
The title of our products, responsibilities, and any risk causing by our products, will be mentioned when you complete placing your order. Maximum limitation of the responsibility to our goods cannot be greater than your purchased price in any circumstance. 


Copyright
All images and content on our website, facebook, instagram belongs to Fleuri Flowers. Trademarks and logos contained on this website are also belong to Fleuri Flowers. External websites linking to our website will be accept only when agreed in writing by us.

If you wish to use any images and words found on these sources or would like to link to our website, please contact us at hello@fleuri.com.au

Terms and Conditions 

 

This website is operated by FLEURI flowers. Throughout the site, the terms "we", "us" and "our" refer to FLEURI flowers. FLEURI flowers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms & Conditions ("Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms, viruses, or any code of a destructive nature.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Products

  • Our shop primarily sells dried and preserved flowers.
  • As natural materials are used, variations in colour and shape may occur.
  • While we strive to ensure product images are as accurate as possible, colours may appear differently depending on monitor settings.
  • We handle natural products, and individual sensitivities may vary. Some individuals may have allergies to specific plant varieties. We are not responsible for any health issues caused by our products. Customers should assess their own sensitivities before making a purchase.
  • Naturally dried items are created by air-drying plants, while preserved items undergo a treatment process that involves the use of chemicals. Our preserved flowers are primarily treated with a glycerin-based solution and do not contain harmful substances such as formaldehyde. However, even non-toxic products can cause unexpected reactions depending on individual sensitivities. Customers purchase at their own discretion and responsibility.
  • We work with natural products, and individual responses may vary. Some people may have allergies to specific plant types, and we are not responsible for any health-related issues that arise from our products. Please ensure you understand your own sensitivities before purchasing.
  • Naturally dried flowers are dried without chemicals, while preserved flowers undergo a preservation process using some chemicals. Our preserved flowers mainly use glycerin-based solutions and do not contain harmful substances. However, even non-toxic products may cause unexpected reactions based on individual sensitivities. We are not liable for any health-related issues caused by such reactions. Customers purchase at their own discretion and responsibility.

3. Pricing & Payment

  • All prices are displayed in Australian Dollars (AUD).
  • Prices are subject to change without prior notice, but confirmed orders will not be affected.
  • Payment can be made via credit card, bank transfer, or other methods specified by the Shop.
  • If bank transfer is chosen, payment must be made within 3 business days; otherwise, the order will be automatically cancelled.

4. Shipping & Delivery

  • Orders are typically dispatched within 5 business days after confirmation.
  • Custom or special orders may require additional processing time before dispatch.
  • Delivery delays may occur due to weather conditions, traffic, or courier circumstances.

5. Returns, Exchanges & Cancellations

  • Due to the nature of our products, returns and exchanges are generally not accepted.
  • However, in the case of damaged or incorrect items, please contact us within 48 hours of receiving your order.
  • Custom orders cannot be cancelled or modified once confirmed.

6. Disclaimer

  • As natural materials are used, slight differences in colour, shape, and size may occur.
  • While we take great care in handling our products, we are not responsible for discolouration or deterioration due to environmental factors.
  • We are not liable for any damages resulting from the use of this service.
  • Our preserved flowers are treated with a glycerin-based solution and food-safe colourants. No harmful chemicals such as formaldehyde are used. However, as with any product, individual sensitivities may vary. We are not responsible for any allergic reactions or other health concerns resulting from product use.

7. Optional Tools

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement.
  • We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

8. Third-Party Links

  • Certain content, products, and services available via our Service may include materials from third parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us.
  • We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

9. User Comments, Feedback, and Other Submissions

  • If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us.
  • We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

10. Personal Information

  • Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

  • Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
  • We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

12. Prohibited Uses

  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for unlawful purposes, to solicit others to perform or participate in unlawful acts, to violate any regulations, laws, or local ordinances, and to infringe upon or violate our intellectual property rights.
  • We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

  • We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
  • We do not warrant that the results obtained from the use of the service will be accurate or reliable.
  • You expressly agree that your use of, or inability to use, the service is at your sole risk.
  • In no case shall FLEURI flowers, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any product purchased using the service.

14. Indemnification

  • You agree to indemnify, defend and hold harmless FLEURI flowers and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or violation of any law or rights of a third party.

15. Severability

  • If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

16. Termination

  • These Terms are effective unless and until terminated by either you or us.
  • If in our sole judgment you fail to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

17. Entire Agreement

  • These Terms and any policies posted by us constitute the entire agreement and understanding between you and us and govern your use of the Service.
  • Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

  • These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.

19. Changes to Terms

  • The Shop reserves the right to modify these Terms when necessary.
  • Updated Terms will take effect upon publication on our website.

20. Contact Information

For inquiries, please contact FLEURI flowers at:

Email: [Your Contact Email]

These Terms are effective as of 1st March 2025.

 

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Privacy Policy

 

This Privacy Policy describes how fleuri.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal details, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal details, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Auspost and Go People as our delivery partners. You can read their privacy policies at their website.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.



    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.


    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.


    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@fleuri.com.au

    Last updated: Sep 24 2021

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: hello@fleuri.com.au

     

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    Contacting us
    Fleuri Flowers welcomes your comments regarding this Terms and Conditions and Privacy Policy. If you have any questions or would like to know more information, please contact us.

    Call: (03) 8689 9999
    mail: hello@fleuri.com.au

     

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